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Digital Dictation

Law firms can improve client service with digital dictation.

Digital dictation: a ‘nice-to-have’ or an essential opportunity to improve efficiency and client service?

Digital dictation is not simply about saving time and being more efficient. When taken full advantage of, the right software can help improve client service and increase billable hours.

So why go digital?

Digital dictation is designed to enable professionals to record what action is needed for their clients as accurately, quickly and efficiently as possible and get that information to where it needs to be.

Digital dictations can be made immediately, marked as urgent or routine and sent directly to the secretarial team to be processed. Managers can monitor how quickly work is being progressed and produce regular reports to track and audit document turnaround times.

Law firms quickly notice a real improvement since using digital dictation. “The whole system works much better now. The sound quality is clearer, dictations can be actioned more quickly and it’s much easier for the secretaries to manage their workload because they know what is outstanding, which dictations are urgent and how long all the recordings are,” said one Legal Secretary.

Improving client service

With the introduction of cloud computing, you can take the benefits of digital dictation further. Clients can record, edit, send, receive and manage dictations from multiple offices, even if they don’t have a network connecting them. Moreover, clients can now dictate on the move via the Apps, which enable iPhones, Blackberrys and iPads to be used as dictation devices.

Being able to dictate a letter or meeting notes, immediately after seeing a client, minimises the risk of recording incorrect or incomplete information and speeds everything up – for law firms and their clients.

My Law Firm is too small to benefit from digital dictation

Firms of all sizes will benefit from digital dictation. Installations can be scaled accordingly with the dictation and transcription software included with most digital dictation hardware being ideally suited to smaller installations, whilst larger organisations can benefit from the additional features that 3rd party dictation software offers.

Talk to me!

If you're not sure how your firm would benefit from digital dictation then please talk to me and I'll go through the benefits that are to be gained.

Client Testimonials

  • We recently had a brand new website designed by Mark Smithson.

    We found Mark to be full of good ideas, willing to listen carefully to understand our needs, giving us the time to explore concepts whilst pointing us in the right direction... View More..

    We recently had a brand new website designed by Mark Smithson.

    We found Mark to be full of good ideas, willing to listen carefully to understand our needs, giving us the time to explore concepts whilst pointing us in the right direction with suggestions on how to achieve what we wanted.

    We’re very proud of our new website and very grateful of the time and effort Mark put in.

    Avie Consulting Ltd - Maria Benson, Practice Manager

  • Mark Smithson created our web site for our holiday cottage business. From word of mouth recommendation I looked at other sites that he has designed and was happy with the quality of the product. The service that we received from Mark was responsive... View More..

    Mark Smithson created our web site for our holiday cottage business. From word of mouth recommendation I looked at other sites that he has designed and was happy with the quality of the product. The service that we received from Mark was responsive from the initial contact through design and planning of the web site. He came to see us to discuss our design requirements and quickly developed a web page which met all our needs. The product which he has produced for us is high quality and cost effective for ourselves running a small business. Mark has responded promptly to any enquiries or updates that have had to be made in a user friendly way. I am no tech expert but even I have grasped the instructions he has forwarded! Comments that I have received from customers have all been very positive regarding how easy the web site is to navigate and use. I would recommend the service Mark provides, we have been very happy with the web site and level of customer service.

    Ronnie & Graham Swinbourne, Yate Cottage

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Bridge House, Hough End lane
Leeds, LS13 4EZ