IT CONSULTANCY & SUPPORT

QUALITY IT SERVICES

CONTACT US TO SEE HOW WE CAN HELP YOU

 

GET YOUR IT SYSTEMS INTO THE FAST LANE

MAKE SURE THAT I.T. IS WORKING FOR YOUR BUSINESS

I CAN OFFER COST EFFECTIVE STRATEGIC AND HANDS-ON SOLUTIONS FOR IMPROVING YOUR IT USAGE

 

WEBSITE DESIGN & HOSTING

COST EFFECTIVE PROFESSIONAL WEBSITE FOR YOUR BUSINESS

GET YOUR BUSINESS ONLINE NOW AND FIND NEW CUSTOMERS

Portfolio

SLAs, Change Management and Maintenance Monday

I implemented Service Level Agreements for the provision of IT support across my client's firm. I also introduced a policy of 'change management' whereby all proposed changes to the IT system had to go through an audit process that involved the Board. Emergency actions could still be carried out but the majority of changes had to be planned, assessed for alignment to the firm's business plan and risk assessed. This ensured that the in-house IT department worked closely with the business management. Monthly 'Maintenance Mondays' were also introduced to allow for a planned window of downtime for system repairs.

Client Testimonials

  • We recently had a brand new website designed by Mark Smithson.

    We found Mark to be full of good ideas, willing to listen carefully to understand our needs, giving us the time to explore concepts whilst pointing us in the right direction... View More..

    We recently had a brand new website designed by Mark Smithson.

    We found Mark to be full of good ideas, willing to listen carefully to understand our needs, giving us the time to explore concepts whilst pointing us in the right direction with suggestions on how to achieve what we wanted.

    We’re very proud of our new website and very grateful of the time and effort Mark put in.

    Avie Consulting Ltd - Maria Benson, Practice Manager

  • Mark Smithson created our web site for our holiday cottage business. From word of mouth recommendation I looked at other sites that he has designed and was happy with the quality of the product. The service that we received from Mark was responsive... View More..

    Mark Smithson created our web site for our holiday cottage business. From word of mouth recommendation I looked at other sites that he has designed and was happy with the quality of the product. The service that we received from Mark was responsive from the initial contact through design and planning of the web site. He came to see us to discuss our design requirements and quickly developed a web page which met all our needs. The product which he has produced for us is high quality and cost effective for ourselves running a small business. Mark has responded promptly to any enquiries or updates that have had to be made in a user friendly way. I am no tech expert but even I have grasped the instructions he has forwarded! Comments that I have received from customers have all been very positive regarding how easy the web site is to navigate and use. I would recommend the service Mark provides, we have been very happy with the web site and level of customer service.

    Ronnie & Graham Swinbourne, Yate Cottage

Contact Us

Call me on: 07902 875114
Email me at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Bridge House, Hough End lane
Leeds, LS13 4EZ