Law firms can improve client service with digital dictation.
Digital dictation: a ‘nice-to-have’ or an essential opportunity to improve efficiency and client service?
Digital dictation is not simply about saving time and being more efficient. When taken full advantage of, the right software can help improve client service and increase billable hours.
So why go digital?
Digital dictation is designed to enable professionals to record what action is needed for their clients as accurately, quickly and efficiently as possible and get that information to where it needs to be.
Digital dictations can be made immediately, marked as urgent or routine and sent directly to the secretarial team to be processed. Managers can monitor how quickly work is being progressed and produce regular reports to track and audit document turnaround times.
Law firms quickly notice a real improvement since using digital dictation. “The whole system works much better now. The sound quality is clearer, dictations can be actioned more quickly and it’s much easier for the secretaries to manage their workload because they know what is outstanding, which dictations are urgent and how long all the recordings are,” said one Legal Secretary.
Improving client service
With the introduction of cloud computing, you can take the benefits of digital dictation further. Clients can record, edit, send, receive and manage dictations from multiple offices, even if they don’t have a network connecting them. Moreover, clients can now dictate on the move via the Apps, which enable iPhones, Blackberrys and iPads to be used as dictation devices.
Being able to dictate a letter or meeting notes, immediately after seeing a client, minimises the risk of recording incorrect or incomplete information and speeds everything up – for law firms and their clients.
My Law Firm is too small to benefit from digital dictation
Firms of all sizes will benefit from digital dictation. Installations can be scaled accordingly with the dictation and transcription software included with most digital dictation hardware being ideally suited to smaller installations, whilst larger organisations can benefit from the additional features that 3rd party dictation software offers.
Talk to me!
If you're not sure how your firm would benefit from digital dictation then please talk to me and I'll go through the benefits that are to be gained.